Offering 100% Total Peace Of Mind...

Everyone who uses a removal company to move their valuable items should be able to rely on an independent body to hear their complaint if anything goes wrong.

Reputable companies should not only demonstrate compliance of Code of Practice, and evidence of high standards, but also reassure customers that they agree to abide by the judgement of an impartial and independent Ombudsman.

The National Guild of Removers and Storers are based throughout the United Kingdom and represent quality and professionalism in each aspect of the home moving service.

ABC Removals can reassure it's customers by being proud members of:

• The National Guild of Removers and Storers and

• The Removals Industry Ombudsman Scheme

ABC Removals are also participants in:

• The Ombudsman Accredited Inspection Programme and

• The Ombudsman Scheme Quality Monitoring Programme

Only GUILD members can offer ALL of the following:
 

Continual quality monitoring of member by Quality Questionnaires
Member of the Removals Industry Ombudsman Scheme
Member contracted to comply with Ombudsman arbitration decisions
Highly rated by a leading consumer protection magazine
Written Code of Practice on looking after customer's interests
Annual independent membership inspections that members must pass
Written report of Inspectors findings for you to keep
Annual check of insurance status
Annual bank reference check
Free Conciliation Service

Check Your Removers Credentials...

There are no laws in the UK about who can set up as a removal business. you, however, need to know that you're entrusting your property and its contents to a remover like ABC Removals that voluntarily meets high standards of customer protection.

The best indicator of this is to look for a member of The Removals Industry Ombudsman Scheme (RIOS) and only The Guild insist that all of its members contract to comply to the Ombudsman Scheme's regulations.

Transparency - Make An Informed Choice...

In the removals industry The Guild alone makes it crystal clear what each member offers to its clients through a unique report, which you will find below (also enclosed with your Removal Pack from ABC Removals). An independent inspection led to this report and was carried out by one of the Ombudsman Scheme accredited National Independent Removals Industry Inspectorate. By looking at this report you will be able to make an informed choice.